FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS


Claims Questions


Yes, from a checking or savings account, see Make a Payment.

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Please make checks payable to Mountain West Farm Bureau.

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931 Boulder Drive, Laramie, WY 82070

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Please contact your Farm Bureau agent to discuss your insurance needs or changes to your policy.

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Please contact the Mountain West adjuster who inspected your property. They are most familiar with your claim and are in the best position to answer any questions you may have.

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You are responsible for hiring your own contractor. It is wise to check references and verify that the contractor you choose is licensed and insured. Be sure to ask for local references. Referrals from friends or family are always helpful. We DO NOT warranty work done by any contractor.

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We make every effort to prepare the most thorough damage appraisal possible. However, if unforeseen damage is found, please contact your adjuster prior to repairing or replacing the item in question.

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If you are unable to complete your repair within 180 days from the date of loss, contact your adjuster as soon as possible to request an extension. In the meantime, you should take measures to protect your property from further damage. Please save and submit receipts for reasonable and necessary charges incurred for temporary repairs which were completed in order to protect your property from further damage.

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It is common for repair prices to increase after a storm. Your damage appraisal was prepared utilizing average prices from your area. We ask that you share a copy of our damage appraisal with your contractor. If your contractor will not repair the damage for the amount of our appraisal, please send a copy of the contractor's itemized estimate to us. The adjuster assigned to your claim will review your contractor's estimate and will contact you to discuss the difference and how to proceed.

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First, be sure to give your contractor a copy of the estimate prepared by your adjuster. Should your contractor's estimate vary from our figures or if additional damage is found, please contact the adjuster who inspected your damage prior to making any repairs.

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Your estimate will reflect an amount that is being withheld. This may be called tear off or recoverable depreciation. These items are not payable until the old materials are removed and the work is complete.

If your estimate indicates that non-recoverable depreciation was withheld, your policy does not provide reimbursement for the amount withheld.

When your policy provides reimbursement of tear off or recoverable depreciation, one of the following must be provided to your adjuster:

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Any additional payments for tear off or recoverable depreciation are determined based on the difference between the amount you have already been paid for the damage and the total actual costs you incurred to repair or replace the damaged property.

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You are free to upgrade the materials used in the repair of your property and utilize materials of higher quality. However, the extra costs associated with the upgrade are not covered under the terms of your insurance policy.

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We are unable to consider an additional claim for damage to the same property unless it was properly repaired or replaced after the first loss. We have the right to request that you provide receipts documenting that the repairs associated with prior damage were made before we make payment for similar damages in the future.

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Actual Cash Value represents the cost to repair or replace the damaged material or item with one of like kind and quality less depreciation or loss in value due to age and wear.

Replacement Cost Value represents the cost to repair or replace a damaged item with materials of like kind and quality.

Depreciation is the measurement of the damaged material or item's loss in value based upon its current condition and age (average life expectancy of the product).

All losses are settled at actual cash value. If your policy provides replacement cost, the replacement cost can be reimbursed if repairs are done or started within 180 days from the date of loss. There are situations that warrant a time extension. Please contact your adjuster if an extension is needed and your adjuster will consider whether an extension can be granted.

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Your lender has an "insurable interest" in your property and requires you to carry insurance. Therefore, the check is made payable to both you and your lender until your loan is paid in full. Additionally, in accordance with your insurance contract:

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When you purchased the insured item you signed paperwork with the lender that you would provide insurance and protect their interest for any loss.

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Each financial institution has a different set of guidelines. You must contact them directly for instructions.

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You will need to contact your lender wherever they are located and make arrangements with them.

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We are unable to contact your lender since the mortgagee/loan is a contract between you and your lender.

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You should follow your lender's instructions. Banks require both your signature and that of the lender before they will cash the check. If a bank cashes it without the proper endorsement, it is fraud, and the bank is responsible for reimbursing the funds.

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No. The clause is part of the insurance contract.

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Due to the current economic climate, mortgagees are strictly enforcing this clause. If we do not enforce the clause by including them on the check, we can be responsible for paying for the loss twice.

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The lender on your check is the lender we have on record. Please return the check and provide your current lender information at your earliest convenience, and we will be happy to promptly reissue the check.

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If you provide us with documentation showing termination of the lien and return your check, we will reissue it accordingly.

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Contact your lender and contractors as soon as possible to discuss this with them. As indicated above, we are unable to assist with this as we are not a party to your loan contract.

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This is not a good idea. If you sign the check over to the contractor, you have lost any leverage if they do not complete the work or do not complete it to your satisfaction. Some contractors may require a down payment, which may be common with smaller contractors. However, paying for work up front is never a good idea

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